Reference

Legal terms before you join

Our legal page gives you the account rules, data rights, payment record handling and eligibility wording before you open an account.

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CONTACT ROUTES

Ask us about legal terms

Legal questions are handled through the same account support desk that checks wallet records and login changes, because most requests need account-level context.

Live chat Use live chat from 09:00 to 01:00 WIB when you need a quick check…
WhatsApp support WhatsApp is useful when your legal question includes a screenshot from Account > Legal…
Email records Email support is the better path for data access, correction or deletion requests because…
DATA HANDLING

How we manage legal records

Legal handling is part of account operation, not a separate sales page. We keep records needed to run your account, verify wallet activity, respond to disputes and maintain…

Account identity

We link your username to a phone number, email address and wallet reference so legal notices reach the right person.

Payment records

DANA, OVO, GoPay and QRIS activity may be stored with timestamps, reference codes and account status.

Cookie choices

Cookies help keep you signed in, remember device sessions and show account notices consistently.

Security logs

Login time, device type, IP region and failed password attempts may be kept to protect your account.

Retention checks

We keep legal and payment records only for account operation, dispute handling, security review and obligations that depend on local…

Change requests

To correct or remove account data, contact support with your username, registered email and the field you want checked.

Legal questions before account access

These answers cover the legal points we are asked about most often before and after registration. They focus on terms, eligibility, data handling, cookies, account records and contact steps, so you can decide whether to open your account with clear expectations.

You can read the current terms during registration and later inside Account > Legal Centre. If wording changes, we may show a fresh notice before you continue using account features where local law permits.

It means your access may vary by location, account details and applicable rules where you are. We do not approve access for every place; we may pause functions if eligibility cannot be confirmed.

We may keep your username, phone, email, wallet references, login records and support messages. These help us verify account ownership, answer disputes, process data requests and document changes made to your profile.

Contact live chat, WhatsApp or email with your username, registered email and the detail you want corrected. For wallet-linked fields, we may ask for proof that the DANA, OVO, GoPay or QRIS account is yours.

Yes, cookies can remember that you viewed or accepted certain account notices. If you clear cookies or switch devices, the same legal prompt may appear again so your account record stays complete.

You can request deletion by email so the request has a written trail. Some payment, security or dispute records may remain for a period when retention depends on local law or unresolved account activity.

Start with support and include the payment rail, time, amount, reference code and username. For DANA, OVO, GoPay or QRIS questions, we compare your account record before giving a legal or wallet response.